Desktop Support Specialist job in Arlington, VA | BCMC

Desktop Support Specialist
BCMCArlington, VAa month ago
The Desktop Specialist will provide Tier 2 technical support to onsite office and remote users in an enterprise Windows environment. The role primarily consists of troubleshooting a variety of desktop related issues via tickets assigned within ServiceNow. Staff will be expected to provide professional customer-focused support while solving complex technical issues, collaborate with others as well as work independently, provide status reports to Team Leadership, and must be able to work multiple projects in a dynamic environment.
Location: Arlington, VA
Multiple Shifts Available: 1st Shift and 2nd Shift (3 - 11:30pm)
General Requirements * _ Active Top-Secret clearance with SCI eligibility. _ * Obtain DHS Suitability prior to starting employment. * Work a fixed shift schedule with some flexibility for night/weekend work. * Excellent communication skills, strong attention to detail, ability to work multiple projects in a dynamic environment
Technical Experience * 5 – 8 years of experience providing onsite/remote Desktop Support * Windows 10/11 OS, Microsoft Exchange 2016/2019, MS Office 2016/O365 * Imaging PCs, Troubleshoot Software/Hardware Issues (Monitors, Printers, KVMs) * Active Directory (Manage Accounts, Domain Joined Objects, Security Groups) * Create/Manage Exchange Mailboxes, Distribution Lists, External Contacts * Troubleshoot Basic Network Issues: Connectivity, Port Security, Network Cards * Intermediate Knowledge of Windows Registry, DCHP Scopes, DNS Records, Print Queues * Patch Management: Schedule weekly updates, Review Tenable security scans, Patch reported findings
Desired Skills * Experience using ServiceNow, Altiris, SCCM/MECM, VMware Horizon, MS Azure Active Directory * Manage VMware Horizon Infrastructure: Master Images, PC Clones, DEM Profiler, App Volumes * Software Packaging, SCCM Infrastructure Management, SailPoint Administration
Required Education (including Major): * 5-years’ experience with a Bachelor's degree * A Master’s degree may be substituted for two (2) years of experience * Professional experience may be considered in lieu of a degree (8 additional years of applicable experience).
Company Overview
Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), Big Data Management, Program Management, and more for Federal, State, and Local agencies. We are appraised at CMMI Level 3 and ISO 9001:2015, 20000:2018, and 27001:2013 certified and registered promising highest quality to all of our clients.
Job Type: Full-time
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