Associate Project Manager, Agent Experience REMOTE job in B...

Associate Project Manager, Agent Experience REMOTE
Liberty Mutual InsuranceBoston, MAInvalid date
Job Summary
Come join the Experience organization within GRM U.S.! Experience leads the GRM U.S. “Win with Digital” mandate and rallies the organization around transforming digital connection opportunities into extraordinary experiences that position our company to win big with our customers, agents and prospects.
Within Experience, the Agent Solutions & Strategy team is seeking an Associate Program Manager to develop tools and programs to profitably grow our company and help our Independent Agent Channel. We strive to be the leading carrier in making it easy for agents to reach new customers, and to retain their existing customers. You will be part of an innovative, collaborative team that adopts a test & learn mentality to bring new tools and capabilities to market. In this role, you will help manage some of our most valuable agent marketing and retention programs, as well as support the development of new growth programs we ideate and bring to market.
  • Supports the delivery and development of agent experience programs
  • Assists with reporting of KPIs that align to programs and initiatives
  • Supports the creation and development of project management tools for efficient delivery / execution
  • Proactively looks for and recommends process or technology improvements to support agent experience and growth
  • Project management of key agent growth programs
  • Assist with the creative development and execution of agent marketing program development and maintenance (work with art directors, copywriters, designers)
  • Assist with site testing of agent marketing portals and programs
  • Collaborates with team members and program partners to build a seamless and universal experience for agents
  • Supports team members in primary and secondary research tasks, such as interview guide creation and coordinating logistics of research efforts, to understand target audiences and needs and to identify improvement opportunities
  • Conducts basic analytics on programs to monitor performance
  • Supports the creation of presentation materials to business leaders
  • Bachelor's degree and a minimum of 2 years of relevant experience within a customer-centric-driven organization
  • Strong organizational, coordination, and program management skills
  • Independent Agent facing experience desired
  • B2B and B2C Marketing experience desired (campaign development and management, writing creative briefs, basic copy and design knowledge, etc.)
  • Working with UX/UI teams a plus (marketing platforms – CRM solutions)
  • Basic analytical experience; experience providing analysis to support business decisions or evaluate program effectiveness a plus
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced environment on multiple priorities
  • Self-motivated with the ability to work under ambiguity, shifting focus to areas of highest value
  • Passion for change and challenging the status quo
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Data Content Associate


Newton, MA

Fri, 27 May 2022 15:40:16 GMT
Able to manage deliverable timelines in accordance with project delivery ...
Metering Technician


Boston, MA

Fri, 27 May 2022 15:42:20 GMT
1 – 3 years’ experience with project related energy services. For these e...
EVS Associate - Housekeeping

Beth Israel Deaconess Medical Center

Boston, MA

Fri, 27 May 2022 15:42:12 GMT
This includes daily cleaning, equipment cleaning and project cleaning in ...
Retail Customer Service Associate

FedEx Office

Boston, MA

Fri, 27 May 2022 14:21:11 GMT
The Store Consultant will operate and maintain a wide variety of equipment, move...
NQO Communications Senior Associate


Boston, MA

Fri, 27 May 2022 12:48:12 GMT
Understanding project management of multi-layered projects across ...
Anthropologie Home Stylist


Dedham, MA

Fri, 27 May 2022 16:55:58 GMT
Product Knowledge: utilizes brand resources to share relevant home styling and p...
Associate Director, Network Practice Operations


Boston, MA

Fri, 27 May 2022 12:34:38 GMT
Manage, administrate and/or facilitate special projects or initiatives re...
Field Engineer


Dorchester, MA

Fri, 27 May 2022 14:41:56 GMT
Must possess personality traits such as alertness, self-reliance, poise, tact an...
Associate Director of Real Estate

Just A Start

Cambridge, MA

Fri, 27 May 2022 17:45:34 GMT
Review project budgets and schedules. Support project team to adju...
Investor Relations Associate

Jones Street Residential, Inc.

Boston, MA

Fri, 27 May 2022 15:03:12 GMT
Strong project management skills, including ability to manage competing p...
Sr. Associate, Infrastructure and Projects Advisory - ESG Services


Boston, MA

Fri, 27 May 2022 12:34:07 GMT
Manage part(s) of an engagement, supervise staff level engagement teams, and pro...
Associate Director - Data Integration & Analytics

Northeastern University

Boston, MA

Fri, 27 May 2022 17:24:43 GMT
Implement and maintain the Planning, Real Estate and Facilities (PREF) Data Ware...
Office Manager

Boston Volvo

Allston, MA

Fri, 27 May 2022 16:09:11 GMT
Assisting accounting/financial operations-related special projects. Manag...
Administrative Surgical Coordinator

Beth Israel Deaconess Medical Center

Boston, MA

Fri, 27 May 2022 15:42:10 GMT
This position is responsible for leading and coordinating administrative work,
MRVP (Massachusetts Rental Voucher Program) Housing Specialist

Dept Housing & Community Dev

Boston, MA

Fri, 27 May 2022 17:46:05 GMT
Knowledge of and experience with project-based voucher administration, especiall...