Senior Support Engineer job in Boston, MA | Acquia

Senior Support Engineer
AcquiaBoston, MA6 days ago
Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

What will you do?



  • Interact directly with customers to isolate, reproduce, troubleshoot and resolve data and product interface problems



  • Use problem-solving, critical-thinking and multi-tasking skills to maximize productivity and efficiency



  • Maintain a detailed understanding of product architecture, technical components and application functionality



  • Use troubleshooting experience to create and update our team Knowledge-base articles, Troubleshooting Guides, FAQ's, and other related support collateral.



  • Train and mentor others on your team, display leadership and, become a Subject Matter Expert


Requirements:



  • Passion for the web, open-source, and for helping others with at least 6 years of relevant experience

  • Experience in site development and/or PHP development and demonstrable Drupal 7/8/9 skills

  • An understanding of the LAMP stack and comfort using the command line / bash

  • Unparalleled passion for assisting customers by addressing their business/technical challenges

  • Evidence of a curious mind

  • Ready to challenge the status quo

  • Strong written and verbal communications skills.

  • Bachelor's degree preferred

  • Must be comfortable working EDT hours


Why Acquia Support?


  • A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences.

  • We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.

  • When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.


Other Skills and Abilities:



  • Demonstrates a clear sense of their role, responsibilities, and purpose within a globally inclusive working team.

  • Adopts a team approach, acknowledging and appreciating efforts, contributions, and compromises. Recognises the common purpose of the team and respects team decisions.

  • Demonstrates integrity by aligning Acquia's values with behaviors.

  • Demonstrates that they are more concerned with doing the right thing than being right. Acts courageously and does the right thing, even when it's hard to do.

  • Demonstrates ability to flag opportunities for improvement and issues, and, proactively takes necessary actions

  • Demonstrates leadership skills by taking initiatives, building pathways and driving initiatives to conclusion


Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.
Direct Support Professional

Around the Clock Support Services

Salem, OR, US

a year ago
Job Description Caregiver/DSP 70-320 HOURS PTO ACCRUAL YEARLY (VACATION) Around...
Inventory Technician I

Astreya

Cambridge, MA

Wed, 29 Jun 2022 05:26:07 GMT
Perform customer support for over 70,000 users worldwide from IT accessor...
Data Engineer

CapeStart

Cambridge, MA

Wed, 29 Jun 2022 08:00:16 GMT
Work within and across agile teams to design, develop, test, implement, and s...
Software Engineer

Check Point Software Technologies Ltd.

Boston, MA

Wed, 29 Jun 2022 03:13:40 GMT
Design, Development, and support of Check Point’s Maestro Scalable Platfo...
Associate Software Engineer

SquareTrade

Boston, MA

Wed, 29 Jun 2022 05:26:10 GMT
You’ll have the opportunity to work with the engineering leads, product and desi...
Devops Engineer

CapeStart

Cambridge, MA

Wed, 29 Jun 2022 08:00:12 GMT
Experience providing user support and system troubleshooting. Participate...
Data Engineer IV

Astreya

Boston, MA

Wed, 29 Jun 2022 05:24:26 GMT
The Data Engineer will support our data analysts on data initiativ...
Research Engineer-Software Development

Festo Corporation

Billerica, MA

Wed, 29 Jun 2022 05:34:15 GMT
Integration of latest technological developments into scalable IoT-prototypes fo...
Principal Data Engineer

TechTarget

Newton, MA

Wed, 29 Jun 2022 04:53:03 GMT
Design data models for optimal storage and retrieval to support sub-secon...
Sales Engineer: Zero Trust and Secure Access

Deloitte

Boston, MA

Wed, 29 Jun 2022 07:44:53 GMT
Serve as a sales engineer proficient in secure access, network security a...
IAM Engineer Senior Consultant

Deloitte

Boston, MA

Wed, 29 Jun 2022 07:44:51 GMT
Evaluate and support complex IAM and technology risks, internal controls ...
Sales Engineer: Attack Surface Management / Offensive

Deloitte

Boston, MA

Wed, 29 Jun 2022 07:44:46 GMT
Serve as a sales engineer proficient in Identity and Access Management to...
Software Engineer (Database Migration Service), AWS DMS

Amazon Dev Center U.S., Inc.

Boston, MA

Wed, 29 Jun 2022 07:58:51 GMT
DMS support a wide variety of data sources and data targets, from databas...
Data Science Lead

Deloitte

Boston, MA

Wed, 29 Jun 2022 07:44:55 GMT
TrueVoice™ is an "all-in-one" voice analytics solution that uses voice and text ...
Sr Engineer II, Automation / I&C

Biogen

Cambridge, MA

Wed, 29 Jun 2022 05:26:36 GMT
Level of support will include programming & configuration support,...
Asst Dir-Sr Software Engineer

Moody's Investors Service

Quincy, MA

Wed, 29 Jun 2022 03:28:39 GMT
Assist production support team in the event of critical production issues...