Supervisor job in Chicago, IL | IT'SUGAR

IT'SUGARChicago, ILa month ago

Who we are:

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgement. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. Third is the people – passionate, optimistic, and energetic.

The Supervisor will be the premier “RETAILTAINER”, provide unforgettable customer experience, and promote brand awareness.


  • Lead, coach and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges.

  • Leads by managing through change and adversity.

  • Holds self and staff accountable for achievement of goals and metrics.

  • Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.


  • Display enthusiasm and promote a cohesive group working environment; work closely with others as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

  • Represent brand and core values appropriately at all times.

  • Must be proficient in product knowledge.

  • Must be able to work alone or with minimum amount of supervision.

Selling Skills:

  • Ensures retail Indicators, Supporting KPIs and Financial Goals are achieved. (Sales, Conversion %, UPT, DPT, AUR etc.).

  • Drives brand loyalty by adopting an experiential selling environment, by setting the theater in a fun and engaging way.

  • Demonstrates selling skills through explaining benefits, features, prices, quality, value and other information, builds the business through providing the ultimate consumer experience.

Customer Relations:

  • Shares information and communicates clearly to all levels internal and external.

  • Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges.

  • Must be able to articulately convey the brand language.


  • Ensures all operational standards are maintained.

  • Maintains store cash handling records, reports and opening and closing procedures.

  • Reviews merchandise orders and inventory levels for accuracy and consistency

  • Ensures visual standards are appropriate and support the brand image.

  • Merchandises displays to visual guidelines.

  • Capture information on retail customers to enhance sales, maintain store’s client file.

  • Plan, coordinate and set-up for special events and promotions.

  • Maintain communication with associates regarding product recommendations to increase sales/inventory.

  • Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with Store Manager.

  • Operational Responsibilities include cleaning, trash removal, backroom/rest room maintenance, mopping floors, etc.

Supervisory Responsibilities:

  • Oversees the daily operation of the store and ensure that objectives are met - within company mission, and procedures/guidelines.

  • Creates a productive work environment through consistent coaching and training of the Sales Associates.

  • Ensures that all practices meet applicable legal requirements, policies and procedures.

  • Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges.

  • Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability.


  • Education: High School diploma or equivalent

  • Years of Experience: 1 - 2 years of Professional Level of retail

  • Must have prior sales and management experience in a retail environment

  • Willing to work a flexible schedule of days, evenings, weekends, and holidays

  • Must be able to use PC and operate office equipment

  • Standing: While performing the duties of this Job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear.

  • Lifting: The employee is frequently required to walk and lift product in order to properly merchandise it. The employee must frequently, and independently, lift and/or move up to 25 pounds. Employee needs to be able to lift up to 50lbs (may be assisted with this task).

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