Site Specialist
Thermo Fisher ScientificFoster City, CAa month ago
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
How will you make an impact?

This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include the portfolio of services provided including: order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glass wash operations.
What will you do?
  • Daily pickup of utilized glassware from labs, wash, sterilize, and redistribute to satellite storage areas
  • Operation of glassware washers, autoclaves, and depyrogenation ovens
  • Maintain good house keeping
  • Interact daily with scientific staff
  • Reporting metric’s to management
  • Provide glass washing and sterilization services maintaining a constant supply of clean and sterile lab glass
  • Maintain glassware processing schedules and flexible to fast paced changing priorities
  • Perform inspection of glassware for cracks, breaks, and scratches contacting the Supervisor/Manager/Team Lead with all pertinent information for replacement
  • Maintain glass wash statistics as decided upon by Thermo Fisher Scientific and customer
  • Maintain inventory of glassware in locations throughout the facility
  • Maintain required supplies for glassware washing and sterilization operations
  • Follow all SOP guidelines as required
  • Follow Glasswash and autoclave machine operating procedures including basic operational preventive maintenance
  • Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments
  • Provide technical expertise and training to ULS staff
  • Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties.
  • Independently makes decisions and utilizes available resources to meet customer requirements.
  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
  • Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics
  • Communicates any customer issues or potential problems
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
  • Works effectively with a diverse cross-functional team
  • Embraces Practical Process Improvement (PPI) methodologies
  • Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
  • Positively represent Thermo Fisher Scientific at all times throughout customer locations.
  • Positively represent Thermo Fisher Scientific at all times throughout customer locations.
  • Participate in projects and perform other duties as assigned.
How will you get here?

  • Must possess a minimum High School Diploma or GED. (Science background preferred)
Knowledge, Skills and Abilities:
  • Familiarity with working in a laboratory setting with glassware washers, autoclaves, and depyrogenation ovens. Knowledge of good documentation cGMP is preferred but not required.
  • Demonstrated verbal, written and presentation skills
  • Experience in laboratory setting or services preferred
  • Experience in GXP environment preferred
  • Proven excellence in customer service skills
  • Detail oriented, problem solver, promotes team environment
  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
  • Ability to establish and foster positive customer relationships
  • Strong communication skills and proactive approach in all duties
  • Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement
  • Ability to instantly adapt to a flexible and changing schedule
  • Ability to self-manage and operate independently
  • Demonstrate a sense of urgency in completing work assignments.
  • Good time management and organizational skills
  • Must be able to work overtime as required
Working Conditions:
  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
  • May be required to work independently within customer location
  • Extensive walking/standing may be required for 75-85% of the day
  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
  • Must possess motor skills appropriate to the task
  • Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
  • May be able to use material handling equipment such as push carts and pallet jacks
  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
  • Some areas require steel toe shoes, bump hats and/or safety glasses
  • Must be able to work hours required to get the job done
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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