Learning Services Specialist job in Portland, OR | Girl Sco...

Learning Services Specialist
Girl Scouts of Oregon and Southwest WashingtonPortland, OR2 months ago
Are you passionate about making the world a better place? At Girl Scouts of Oregon and Southwest Washington, it's our mission to build girls of courage, confidence, and character, who make the world a better place. Staff supports a network of dedicated volunteers who bring Girl Scouts programming to young women in their community. Girl Scouts has been equipping girls to achieve their full potential since 1912—and today, Girl Scouts stands as the preeminent leadership development organization for girls. With Girl Scouts of Oregon and Southwest Washington, you have the opportunity to make a difference in the lives of young women, adult volunteers, and the world.
We currently have an awesome opportunity for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better. Girl Scouts of Oregon and Southwest Washington is seeking an organized and enthusiastic Learning Services Specialist to join our collaborative Volunteer Learning Services team.


What you’ll do

As a Learning Services Specialist you’ll play a key role in supporting our volunteer trainers and ensuring volunteers receive an appropriate orientation and on-boarding experience as well as initial and ongoing training for their roles. You’ll be responsible for working with a team to create, coordinate, and deliver training to Girl Scouts volunteers on topics including train-the-trainer, troop safety, outdoor skills, and many more. You’ll also support a core of volunteer trainers including recruiting, training, supervising, evaluating, and recognizing volunteer trainers.
Responsibilities include:

  • Training content creation and delivery, in-person and through digital platforms.

  • Evaluate, review, standardize, update, and implement volunteer learning content.

  • Volunteer trainer support and management. Act as staff liaison to volunteer trainers. Manage the recruitment, appointment, training, supervision, recognition, and evaluation of volunteer trainers.

  • Develop, schedule, and implement a year-round learning program to meet the needs of volunteers across the council.

  • Guide the development of training manuals and evaluation of the effectiveness of volunteer training materials.

  • Create content for volunteer-focused publications and communications.

  • Answer and troubleshoot volunteer inquiries through all communication systems including the customer relationship management platform.

  • Create, manage, track, confirm, and record volunteer training activities through the digital learning platform (Litmos-based) and the customer relationship management platform (Salesforce).

  • Coordinate volunteer training, including making courses available for registration, managing rosters, coordinating room/key reservations, preparing materials and supplies.

  • Manage training supplies, including event setup.

  • Maintain virtual supply closet in Google Drive for trainers by updating digital materials and resources.

  • Facilitate conversations and post updates in the volunteer trainer Facebook group.



What you bring


  • Bachelor’s degree in a relevant field, or satisfactory combination of relevant education and experience.

  • Minimum 3 years experience in adult training, learning, and development.

  • Excellent communication skills. Ability to communicate clearly and effectively with individuals, small groups, and in front of large audiences at all levels of the organization.

  • Public speaking skills.

  • In-depth knowledge of adult learning, instructional design, and delivery of hybrid learning practices.

  • Advanced computer skills in Microsoft Office, Adobe In-design, Captivate/Storyline, Photoshop, and online forms software, learning management systems, customer relationship management systems, and social networking tools.

  • Creative and innovative, with the ability to develop and implement new ideas and processes.

  • Highly organized with the ability to manage multiple priorities effectively, and meet deadlines.

  • Ability to work effectively in a team setting, and individually.

  • Must be able to travel up to 20% to meetings and events.



The Details


  • Compensation – Non-exempt, full-time, starting at $21.75 per hour, with an additional $1.25 per hour for Spanish language skills at a conversational level, or better. +$1,000 hiring bonus after 90-days of employment.

  • Benefits – Benefits include health insurance, life insurance, long-term disability, short-term disability. We also provide a generous retirement plan, paid time off, and paid holidays. See more details on our website.

  • Hours – Full-time. Must be willing to work a flexible schedule including some evenings and weekends, and travel up to 20% of the time.

  • Location – Staff can choose to work remotely, in-office, or a hybrid. All necessary equipment will be provided by Girl Scouts. This role requires travel to meetings and events throughout Oregon and Southwest Washington.



Diversity, Equity, Inclusion:
We encourage, value, and honor diversity, and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer.
We recognize that a commitment to these values is a living commitment that requires attention, reflection and continual action. All employees are required to support these efforts and participate in training, projects, and initiatives to forward this work. Click here to read our full Equity Statement.

How to Apply:
Submit your application via our Careers site.
Help Team Associate

ZoomCare

Portland, OR

Sat, 22 Jan 2022 00:38:34 GMT
Research and resolve complex customer service inquiries. Compassionate an...
HR Services Specialist

Adidas

Portland, OR

Fri, 21 Jan 2022 23:03:00 GMT
Process requests timely to meet deadlines in accordance with service leve...
Clinic Associate

ZoomCare

Portland, OR

Sat, 22 Jan 2022 00:38:34 GMT
At least one year working in a customer service environment (retail sales...
Billing Specialist

ZoomCare

Portland, OR

Sat, 22 Jan 2022 00:38:33 GMT
Utilize your excellent customer service skills and act as the point perso...
Store Manager

Keen Footwear

Portland, OR

Fri, 21 Jan 2022 23:31:50 GMT
Facilitates staff learning and development, and trainings. Responds to re...
Customer Experience Advisor ($16/HR and up)

Best Buy

Portland, OR

Fri, 21 Jan 2022 22:28:03 GMT
Rewards/discounts for learning about new products. Serves as a brand amba...
Patient Relations Representative

ZoomCare

Portland, OR

Sat, 22 Jan 2022 00:38:33 GMT
At least one year working in a customer service environment (retail sales...
Super Clinic Associate

ZoomCare

Portland, OR

Sat, 22 Jan 2022 00:38:33 GMT
At least one year working in a customer service environment (retail sales...
Transportation Services Representative

Department of Transportation

Portland, OR

Fri, 21 Jan 2022 23:20:07 GMT
Experience providing excellent customer service. Bring your customer s...
Medical Billing Specialist

ZoomCare

Portland, OR

Sat, 22 Jan 2022 00:38:33 GMT
Utilize your excellent customer service skills and act as the point perso...
African Immigrant-Community Healing Initiative Youth Advocate/Mentor

IRCO

Portland, OR

Fri, 21 Jan 2022 21:05:41 GMT
Experience providing culturally specific case management services to yout...
Customer Success Manager (Remote Eligible)

Smartsheet

Portland, OR

Fri, 21 Jan 2022 21:18:33 GMT
Smartsheet is looking for a Customer Success Manager, Large Enterprise to manage...
Manager Procurement

Adidas

Portland, OR

Fri, 21 Jan 2022 23:04:00 GMT
Continuous learning and development of procurement knowledge and methodol...
Senior Instructor 1

Portland State University

Portland, OR

Fri, 21 Jan 2022 21:43:50 GMT
Faculty Type Non-Tenure Track Continuous. The Department of Criminology & Crimin...
Mobile Advisor ($16/HR and up)

Best Buy

Portland, OR

Fri, 21 Jan 2022 22:28:21 GMT
Rewards/discounts for learning about new products. Serves as a brand amba...