Software Engineering Manager, Consumer Experience job in Re...

Software Engineering Manager, Consumer Experience
VehoRemote5 days ago
About Veho



Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.



Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.



The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded “we missed you” note, to stolen packages. He set out to fix the problem so many customers and brands face.



Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho will be in 50 markets by the end of 2022.



About the role




As a Software Development Manager you will identify, hire and build a world-class team of 5-8 Software Engineers to define, drive and execute on Veho’s vision. You’ll be leading developers to build creative solutions for drivers, clients, partners, customers and our company. You could be working on any number of impactful projects such as our first consumer mobile app, an overhaul of our driver mobile app, developer tools, customer and driver support capabilities, client integration and warehouse operations technology.



We plan to grow our engineering headcount by more than 3x this year! This is an exceptional opportunity for someone who relishes autonomy, solving ambiguous problems, and working with collaborative teams and diverse technologies.


What you'll be doing




    • Leading and supporting the overall development life cycle of the solution and manage complex projects with significant bottom-line impact

    • Working with product managers in developing a strategy and road map to provide compelling capabilities for a variety of product lines and platforms

    • Working closely with senior engineers to develop the best technical design and approach for new product development

    • Instilling best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules

    • Navigating prioritization, planning of projects and features, Stakeholder management, and tracking of external commitments

    • Translating business requirements into technical solutions, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions

    • Monitoring the operational success of production services

    • Collaborating on and participating in recruiting, hiring, and on-boarding strategies and processes

    • Hands-on development focus about 25%-30% of the time





What you'll bring




    • 7+ years of software development experience

    • 1+ years of experience managing a team of 3+

    • Bachelor’s degree in Computer Science or equivalent combination of technical education and work experience

    • Deep hands-on technical expertise in mobile or web-technologies

    • Solid software development background including design patterns, data structures, test driven development

    • Software development experience in building web services and highly scalable applications

    • Proficient with server-side languages such as Python, Java, GoLang, Typescript, etc.

    • Experience with data structures and algorithms and knowledge of relational databases (NoSQL experience would be a nice add)

    • Excellent communication skills to convey complex technical information effectively to internal and external/non-technical stakeholders.





What we value




    • Human - You value human dignity and treat others with respect. You value everyone as a unique individual no matter their role, seniority, or expertise.

    • Ownership - You take 100% responsibility for the areas you are accountable for, and support others to succeed in theirs.

    • Team Success - You recognize that the team’s success is your personal success. You support others through open-mindedness and transparency, and actively seek the best solution even if that isn’t your own.

    • Candor - You relentlessly pursue personal growth and are open & honest about your own shortcomings. You provide authentic, candid feedback to your peers, and welcome the same in return.





Why you want to work with Veho




    • Competitive Salary

    • Equity in a super fast-growing start-up

    • Full Suite of Benefits - Health Insurance (medical, dental, vision)

    • Unlimited PTO

    • Team meetups, and much more!





The starting salary for this role is $153,761. The actual salary is dependent upon many factors, such as: education, experience, and skills. The pay range is subject to the discretion of the Company.



#LI-Remote



Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.



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