Support Specialist (WordPress Websites) job in Remote | wpD...

Support Specialist (WordPress Websites)
wpDuo LLCRemote6 days ago
About this Role:
We're wpDuo, and we put websites on EASY MODE.
And now we're adding a SUPPORT SPECIALIST to add to our team.
This job is 100% work-remote, however applicant must reside in the State of Wisconsin to be considered for the role. Applicants not based in WI will not be considered.
This individual will drive wpDuo’s customer service & website support by providing great customer service, conducting WordPress backups and plugin updates, and making content and image updates to WordPress website platforms. It’s a great opportunity for someone who thrives blending customer service with technology.
The Support Specialist is responsible for providing service and website edits for our customers. When a ticket comes in, the Support Specialist is the first line of customer service and communication. The Support Specialist also will work on misc website tasks as needed, and also perform all necessary monthly updates to WordPress and plugins for our customers.
Essential Functions:

  • First Response Support & Customer Service

  • Front-line communication with wpDuo Clients.



  • Receive Support inbox messages and calls from clients.

  • Perform requested updates to clients’ websites.

  • Provide great customer service.

  • Perform regular backups and updates to WordPress websites

  • Test sites to ensure functionality

  • Light web development - Preference given to those who know enough HTML/CSS to make light code changes


Knowledge – Skills – Abilities:

  • Great customer service skills: Phone & Email



  • Love of problem solving



  • Communication skills



  • Ability to meet critical deadlines and timelines



  • High attention to detail, with the ability to check own work to verify thoroughness and accuracy



  • Entry Level Web Development (PHP, HTML, CSS, jQuery) or ability to learn quickly


--
Supervisory Responsibilities:
This position reports to the General Manager. This position does not require any team member supervision.
Work Environment:
This position is Work Remote but employee must reside in Wisconsin
Position Type/Expected Hours of Work:
This is a full-time position. Typical days and hours of work are Monday through Friday 8-5, with some flexibility in start and end times. Exact hours may vary based upon the needs and requirements of customers.
Travel:
Rare, although occasional regional travel may be required during the business day.
Required Education and Experience:

  • Experience using WordPress websites

  • Customer Service Experience


Preferred Education and Experience:

  • 2 Years Customer Service Experience

  • Experience with WordPress websites

  • Experience in a collaborative, team environment

  • Degree in, or pursuing a degree in, website development


Additional Eligibility Qualifications:

  • People engagement skills, necessary to build rapport with internal team & prospective clients

  • Possess personal qualities of integrity, credibility, and commitment to corporate mission.

  • Ability to work independently; manage multiple simultaneous tasks and responsibilities.


Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement:
wpDuo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, wpDuo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
wpDuo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of wpDuo’s employees to perform their job duties may result in discipline up to and including discharge.
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:

  • Retirement plan


Schedule:

  • 4 hour shift

  • Monday to Friday


COVID-19 considerations:
We are 100% work from home/remote with a distributed team.
Application Question(s):

  • Are you a resident of Wisconsin? (If no, your application will not be accepted)


Experience:

  • Customer service: 1 year (Preferred)


Work Location: Remote
Part-Time Operations Specialist (Payment Operations)

Edward Jones

St. Louis, MO

Wed, 29 Jun 2022 04:04:20 GMT
Decisions must ensure collaboration with a variety of roles and support f...
ACH Specialist

Silvergate

Remote

Wed, 29 Jun 2022 05:23:06 GMT
By assisting the Sr. ACH Specialist, the ACH Specialist is respons...
Tier-1 Customer Support Specialist – Remote

InteliChart

Charlotte, NC

Wed, 29 Jun 2022 03:46:45 GMT
Medical insurance is 100% company-paid for all eligible employees. Excellent den...
Workforce Development Specialist

US Employment and Training Administration

Atlanta, GA

Wed, 29 Jun 2022 03:52:18 GMT
Provide leadership to individual workforce development specialists and/or...
Help Desk Specialist (FT)

Connection, Inc.

Remote

Wed, 29 Jun 2022 07:24:47 GMT
2+ years of technical support experience with help desk. Provide frontlin...
Workforce Development Specialist

US Employment and Training Administration

Dallas, TX

Wed, 29 Jun 2022 03:51:33 GMT
Directly involved in the planning and development of the budget plan for contrac...
Configuration Specialist / X-Matters ( 100% Remote)

Windstream Communications

Remote

Wed, 29 Jun 2022 04:55:26 GMT
The System Engineer I is responsible for the support, maintenance and con...
Client Services Specialist - Development Program (FT)

Paylocity

Tempe, AZ

Wed, 29 Jun 2022 07:27:50 GMT
We offer medical, dental, vision, life, disability, and a 401(k) match, as well ...
Project Finance Specialist

US Development Finance Corporation (formerly Overseas Private Investment Corporation)

Washington, DC

Wed, 29 Jun 2022 04:16:45 GMT
Support negotiations with key interested parties on DFC financing terms, ...
Digital Content Specialist

Penn Mutual Life Insurance

Remote

Wed, 29 Jun 2022 05:18:17 GMT
As a Digital Content Specialist, you’ll work with contributors from acros...
Information Technology Specialist (Security)

US Customs and Border Protection

Ashburn, VA

Wed, 29 Jun 2022 04:09:06 GMT
Knowledge of computer networking concepts and protocols, and network security me...
Remote Sales Operations Specialist

Vail Resorts

Ludlow, VT

Wed, 29 Jun 2022 08:02:27 GMT
Provide operational and sales support for Inntopia, using IT Connect. Exp...
Digital Marketing Specialist (Open to Remote)

Daxko

Birmingham, AL

Wed, 29 Jun 2022 05:24:38 GMT
Mentor, train, and support Daxko Agency Digital Marketing Specialists
HR Specialist

Help At Home

Remote

Wed, 29 Jun 2022 05:35:52 GMT
Reporting to the Manager of Human Resource Services, The HR Specialist wi...
Configuration Specialist / X-Matters ( 100% Remote)

Windstream Communications

Twinsburg, OH

Wed, 29 Jun 2022 04:55:32 GMT
The System Engineer I is responsible for the support, maintenance and con...