Application Support Engineer Sr job in San Dimas, CA | QTC ...

Application Support Engineer Sr
QTC Management, Inc.San Dimas, CA2 days ago

Job Summary:
Essential Duties and Responsibilities:

  • Excellent troubleshooting and analysis skills;

  • Prompt response to live prod issues and reduce live production application/system downtime to minimum;

  • Develop/update production application/system monitoring with tools such as PRTG and Stackify;

  • Thorough follow-up with different SDLC teams on permanent fixes and work and coordinate with different teams/SMEs to resolve prod issues;

  • Work on and finish tier-3 prod support tickets in a timely manner. Continuously improve efficiency and productivity of tier-3 prod support tickets handling;

  • Build up strong and excellent customer service;

  • Deliver tools to Service Desk and Business to improve their efficiency to serve customers;

  • 7 – 10 years software development experience in Microsoft .NET platform;

  • Willingness to do off-hour and weekend on call support.

Essential Duties and Responsibilities:

  • Design and develop web-based and desktop applications through collaboration of user design specifications, user stories and Business Requirements Document (BRD)

  • Consult with users, product marketing and product management to determine software/system functionality and scope of technical specification document (TSD)

  • Architect and design state-of-the-art solutions

  • Assemble reusable class libraries and web services

  • Provide expert advice and consulting in maintenance and enhancement of existing code within high transaction volume / highly availability environment

  • Unit test developed code

  • Code deployment as required and compilation of deployment guide for promotion of code from Dev , QA, Training and Production environments

  • Assume development lead role for large projects

  • Use discretion and expert judgment to establish level of effort for development activities

  • Identify development tasks and track progress against project plans utilizing TFS or other SDLC management tools

  • Assess new technologies relevant to company business, evaluate benefits and outline presentation of new innovations to meet business objectives

  • Partner with Product Marketing, Product Management, Developers, DBAs, Configuration Management and QA team

  • Perform other duties and responsibilities as assigned


  • Ability to work effectively in a team environment

  • Ability to switch between priorities quickly without affecting quality or performance

  • Excellent communication skills both written and verbal

  • Superior customer service skills

  • Ability to work with minimal supervision

  • Ability to lead projects and development activities across product lines

  • Working knowledge of development methodologies (e.g. Agile, CMMI)

  • Knowledgeable in service-oriented architecture

  • Proficient in object-oriented design and development

  • Must be knowledgeable of SDLC processes and tools (e.g. Microsoft Team Foundation)

Education and/or Experience
: (includes certificate & licenses)

  • Bachelors degree in Computer Science, or a related field from an accredited college, or equivalent experience/combined education. Masters Degree preferred.

  • 10 to 15 years of relevant professional experience

  • Experience developing with one or more of ASP, ASP.Net, C#, Windows Applications, HTML, XML, XSLT and JavaScript

  • Explicit experience developing software applications using .Net technologies, C#, MVC, MVVM, Entity Framework, Bootstrap, and JQuery is required

  • Experience with Angular, HTML5 and CCS3 is a plus

  • Must possess proven experience of developing of n-tier applications including Web applications, windows applications, web services, and integration with 3rd party products and developing re-usable class libraries

  • Development experience utilizing Oracle and SQL Server is a plus

  • Experience with Oracle Forms and Reports programming a plus

  • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.



  • 10 - 15 years: Relevant Professional Expereince



  • Bachelors or better



  • Customer Service

  • Executing Multiple Tasks

  • Interpersonal

  • Verbal Communication

  • Written Communication



  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Team Player: Works well as a member of a group

  • Dedicated: Devoted to a task or purpose with loyalty or integrity



  • Self-Starter: Inspired to perform without outside help


  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Goal Completion: Inspired to perform well by the completion of tasks

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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