Manager, Software Engineering (AIOps) Open To Remote job ...

Manager, Software Engineering (AIOps) - Open to Remote
New RelicSeattle, WA2 months ago
We are excited to consider a remote engineer for this role. Remote team members will be encouraged to work out of their home office.

Please note that visa sponsorship is not available for this position.

Your Opportunity

At New Relic, we love making software that improves the lives of people who make software! Our products help customers answer their most important questions by allowing them to visualize, explore, and understand their ops, application, and customer data.
We are looking for an Engineering Manager to lead the fast-growing Incident Intelligence team. The team is responsible for developing innovative products as part of the New Relic observability platform ecosystem that enables DevOps, SRE, and on-call team members to automatically monitor applications, reduce noise in their production environment, correlate between different production incidents, and help manage the collective knowledge base of their team and organization.

What You'll Do

  • You will manage a team of very technical engineers working on a complex distributed platform that enables innovative solutions for generating violations and enriching them with metadata that helps the on-call engineer resolve the issue quickly and effectively.
  • Enable the team with the context, vision, skills, and tools they need to succeed.
  • As needed, drill into the details by reviewing the design, code and help the team to make the right decisions.
  • Plan and complete software development projects within and across teams, being accountable for the execution, quality, and service reliability of the team using strong project management skills demonstrating modern agile and DevOps practices.
  • Provide technical guidance and mentorship to the team members, holding regular career path conversations with clear success criteria.
  • Cultivate an inclusive environment where everyone will thrive and grow!
  • Work closely with product management teams and fellow engineering leaders to handle priorities and lead the development roadmap.
  • On-board new team members.

Your Qualifications

  • 3+ years of demonstrated ability with technical software engineering teams including leading and managing backlog and roadmap.
  • 6+ years of professional experience as a senior/lead engineer/manager in the industry.
  • Consistent track record of delivering high-quality software in regular, iterative releases.
  • Capable of digging into and understanding the technical implications and risks of a decision.
  • Understanding of operating distributed data systems at scale.
  • Experience with designing, developing, and testing scalable distributed systems.
  • Experience with maintaining software products throughout the entire product lifecycle.

  • Expertise in Java, Kotlin or similar programming languages.
  • Experience with DevOps processes, tooling, and practices.
  • Exposure to cloud transformations (AWS, Azure, GCP) and/or hybrid cloud.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.
Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Interested in the details of our privacy policy? Read more here:
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