Regional Manager, Implementation Engineering job in Seattle...

Regional Manager, Implementation Engineering
Vocera Communications, Inc.Seattle, WA2 months ago
Location: San Jose, CA, Seattle, WA or Denver, CO United States
Type of Employee: Full Time
Vocera delivers the leading platform for clinical communication and workflow. Our mission is to simplify and improve the lives of healthcare professionals, patients, and families while enabling hospitals to enhance quality of care and operational efficiency and humanize the healthcare experience. Hospitals and health systems around the world have selected our solutions to enable care teams to communicate and collaborate using smartphones or our hands-free, wearable Vocera Smartbadge and Vocera Badge. They can create a richer, more human connection for patients and their loved ones before, during, and after care using Vocera Ease applications. Our platform is interoperable with most clinical and operational systems used in hospitals. In addition to healthcare, Vocera solutions are found in aged care facilities, veterinary hospitals, luxury hotels, retail stores, schools, power facilities, libraries, and more. Vocera is headquartered in San Jose, California, with offices in Indiana, Orlando, Canada, India, United Arab Emirates, Australia, and the United Kingdom. Learn more at www.vocera.com and follow @VoceraComm and @VoceraEase on Twitter.
Position Description: Vocera is looking for a dedicated Regional Manager, Implementation Engineering. You will lead a small team of Implementation Engineers (IE’s) while occasionally participating on projects as an Implementation Engineer. Your project work will consist of describing technical requirements, application deployment, remote and onsite testing, solution validation, and deployment support. In your role you will function as a resource manager, ensuring that all projects in your region are staffed appropriately, and adjusting as needed during the progression of the projects. You will also help craft and drive the IE practice as well as engage and develop the skills of your immediate team. This role reports to the Director, Implementation Engineering.
Responsibilities
  • Execute the vision and strategy for the implementation team
  • Lead and develop a regional team who will support customers, partners, and the Professional Services team to optimally deploy Vocera solutions
  • Provide reports, metrics, and insight on the performance of the regional team
  • Spend time in the field with your team of IEs supporting successful project deployments
  • Establish processes and procedures using feedback received from IE’s, customers, and partners
  • Assist with management of the documentation library and with building and maintaining a library of standard implementation methodologies for the team
  • Lead and champion relationships with third party vendors and contractors
  • Collaborate with Regional Managers in other practices such as Clinical Informatics and Project Management to ensure all Professional Services teams are in alignment
  • Collaborate with other business leaders in related areas such as technical support and product management to represent the needs of the IE team and Professional Services
  • Assist sales team with strategy and presentations to secure future business
Competencies
  • A real passion for leading, developing, mentoring, and inspiring a team of high-achieving engineers
  • Ability to perform as an individual contributor in the Implementation Engineering role
  • Superb communication and interpersonal skills, including solid ability to develop and deliver presentations, proposals, workflow designs, and training materials
  • Demonstrated ability to lead and execute successfully on multiple projects
  • Deep understanding of computer operations and ability to use MS Excel/Office, Visio, and Microsoft Project tools
  • Ability to problem solve independently and utilize resources to resolve business challenges
Requirements
  • BS in information technology or related field or equivalent
  • 8+ years of technical application deployment or technical consultative experience including 2+ years leading and mentoring a team
  • Proven application deployment and integration experience within Healthcare environments
  • Telephony integration or deployment experience
  • Experience with Linux and MS Windows server configuration and deployment
  • Strong understanding of wireless network principals and configuration
  • Proven understanding of messaging protocols such as HL7, SOAP, XMPP, etc.
  • Strong hands-on experience testing, troubleshooting, and validating solutions in a clinical environment
  • Passionate about using technology to improve healthcare practices and efficiency
  • Ability to travel up to 50%+ of the time throughout the assigned region, with the possibility of occasional international travel
  • Proof of full COVID-19 vaccination required
Belief in Diversity
Vocera Communications is an Affirmative Action Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
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