B.S. in Computer Science or a related field. 2+ years overall development/technical support experience. Object oriented development experience in C++ and/or Java. Experience in UNIX/Linux operating system.
Amazon Chime team is looking for a Software Support Engineer who will act as first level support for all incoming software application issues. Our software teams build large scale distributed systems that help connect our customers through applications and mobile technology to raise the bar for communication platforms on behalf of our customers.
This job requires you to hit the ground running, learn quickly, and work on disparate and overlapping tasks. High Impact production issues often require coordination between multiple development, operations and support groups, so you get to experience a breadth of impact with various teams.
Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), and analyzing metrics. You will collaborate with multiple software development teams to enhance the robustness of current software and automating support processes for our systems.
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Other desired technical skills include Perl, Ruby, Oracle SQL, MySQL. Proven ability to troubleshoot and identify the root cause of issues. Demonstrates skill and passion for operational excellence.
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